After 3 or 4 long weeks, it arrived last night and I was so happy! Isn't it pretty? Well, I opened the book to discover THIS:
All I could picture is that one of the Handler's whom I just paid 8 dollars to had dropped the binder on the floor and the weight of it had torn out all the pages. Well! Talk about defective!
So I literally LOST SLEEP over this! I had to wait until customer service opened up at some weird time like NOON, back east on the coast, and all night long I obsessed over what to say and how to say it. In my mind I planned every word and lay out my careful battle plan of how I was flat-out going to have to REFUSE to pay for that handling business! I had read in the fine print that they will refund your money but not the shipping and handling charges.
You know I've said this for years: if you stuff something into an envelope with bubble wrap and take it to the post office and mail it, it costs about a nickels worth of time and about 3 bucks in postage. And yet these places already charging exorbitant prices for their merchandise have the audacity to charge almost 10 bucks for 'shipping and handling'.
I really hate confrontations of this sort. You are ALWAYS WRONG if you are the customer, and there is always some little piss ant on the other end of the line and you can hear him gloating at your frustration.
However. Not this time! When I called this morning a perfectly reasonable person answered and when I told her I was calling about a defective item she was instantly VERY sorry to hear it! Oh, NOOooo! She said! I am SO SORRY that happened. We will ship you out a new item right away and you don't have to return the ruined one."
@@@Boing!!!!!@@@@ I couldn't believe it. She just simply took my name and addy again and asked for a daytime phone number just in case and said it would be sent out standard mail by the end of today.
I was so stunned and happy I went right in and baked some cornbread!